What do I tell a caller who needs an account?

In truth, there is no reason whatsoever that users should be calling the HelpDesk asking for an IIS account to access either the HR, Admin, or Finance modules through PeopleSoft. This however does not mean they won't. For this reason we need to be able to explain the procedure for obtaining an account on the module they are to be working in.

What is the procedure?

The first step everyone must follow in getting an account is to fill out the IIS Access Request Form. Period. This form must be mailed or delivered to Wellington 104 and will be routed to the proper channels by virtue of the information the user has sumitted.

When will they know their account has been created?

Systems Development will create the new account, and the user will be added to the appropriate group which will deliver the proper icon to their desktop through the NAL Explorer! It's really that simple.

NOTE** Anyone not getting their icon automatically delivered to the Desktop is in most cases misconfigured and needs to have a call logged to one of the three "IIS" Categories. Make the item affected "Application".

Icon not working properly?

The best way to resolve most PeopleSoft applications problems has been to reinstall the application. If your PeopleSoft icon is being delivered to your desktop, you will notice a difference in the appearance of the icon. A delivered icon will have a RED shorcut arrow in the lower left corner. You can try reinstalling the application from the shortcut. Simply right click on the PeopleSoft icon and you will get a small menu. One of the selections is verify . Select verify and this will launch a reinstall of the application. ( this will resolve some printer problems too! ) If that doesn't help, log it in Remedy to the appropriate IIS channel, HR, Admin., or Finance.

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E-mail comments to Lon Jarvis jarvislb@jmu.edu
last updated 5/15/00