Dell Quick Fixes



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Rebuild IDE Configuration
Stuck at a Black Screen on boot up
Diagnostics on HD
Dell Diagnostics and Users Guide (PDF File)
Please visit the Support site at http://support.dell.com


Rebuild the IDE Configuration
This occurred on a Dell Dimension 2400 with Windows XP Home Edition

Problem:
Won't Recognize IDE CDRW

Solution:

  1. Attempt System Restore by going to Start>All Programs>Accessories>System Tools>System Restore.
  2. If System Restore does not work, get into BIOS.
  3. Do ALT-F and you should hear a beep.
  4. Next do ALT-E.
  5. Then do ALT-B to rebuild the IDE configuration.
  6. The system should function normally and recognize the IDE CDRW.

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Stuck on a black screen
This occurred on a Dell Dimension 4550 running Windows XP Home Edition

Problem:
The PC just comes up to a cursor in the upper left-hand corner of the screen after the Dell Logo; can't get to Safe Mode or BIOS after a failed download and an attempted reboot.

Solution:

  1. Disconnect the power cord. You may need to disconnect all cords on the back, not just the power cord.
  2. Hold in the power button for 30 seconds.
  3. Reconnect power cord and boot up.
  4. Look at lights on the back. Hopefully A is green, B is green, C is yellow, and D is yellow.
    Disconnect the power cord.
  5. Hold in the power button for 1 minute.
  6. Connect power cord only and boot up.
  7. Hopefully A,B,C lights on the back are green but D is yellow.
    Disconnect the power cord.
  8. Hold the power button in for 1 minute.
  9. Reconnect the keyboard, monitor, and power only.
  10. Boot up in Safe Mode (tapping F8 at the Dell Logo screen).
  11. Hopefully it comes up and lights A,B,C,D are all green.
    Log into Administrator account.
  12. Do a normal shutdown.
  13. Plug in the mouse.
  14. Start up again, tapping F8 at the Dell Logo screen to boot up into Safe Mode.
  15. Go to Start>All Programs>Accessories>System Tools>System Restore.
  16. The PC should come up normally then.

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Diagnostics on a Hard Drive

Problem:
How to run a quick test Diagnostics on the hard drive...

Solution:

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